Shipping Policy

Thank you for choosing Strollers & Prams for your baby stroller needs.

Please see below is our shipping policy designed for a seamless and enjoyable shopping journey. Should you have any inquiries or concerns, please don't hesitate to reach out to our dedicated customer support team.

Order processing:

Upon placing an order, our team initiates processing within 1 to 3 business days. This process entails confirming order specifics, quality assurance over items, payment, and preparing the shipment.

Cancellations and Changes:

Requests for cancellation or changes to your order can be made within the initial 12 hours of placing your order. Past this timeframe, our team might have already commenced processing the shipment, preventing us from accommodating any changes or cancellations. To initiate a cancellation or make a change, please kindly get in touch with our customer support team as soon as possible. 

Shipping times:

We aim to offer our customers fast and free worldwide shipping, along with complimentary shipping protection. The following table is a guide for the shipping times that can be expected for 90% of orders as we cannot guarantee an exact time due to logistical complications that may arise.

Please note that shipping times may vary depending on stock availability across our global warehouses, as well as the size and weight of the items ordered, and your location.

Prior to completing your purchase, kindly review the specified shipping times to ensure they align with your preferences.

For a more accurate estimate of shipping time for your specific item(s), kindly proceed to checkout with your item(s).

Order Tracking:

Upon processing and dispatching your order, you'll receive a shipping confirmation email inclusive of a tracking number. This tracking number enables you to monitor the status and whereabouts of your shipment.

Shipping Methods and Carriers:

We partner with dependable shipping carriers to guarantee your order arrives safely and on time. The specific shipping carrier utilised can vary based on your location.

Delayed Shipments:

We endeavour to adhere to our shipping times specified above. However, unforeseen factors beyond our control may cause delays on some occasions. In the event of a shipment delay, we'll promptly notify you and provide an updated estimated delivery timeframe.

Lost or Damaged Shipments:

Should your shipment be lost or arrive in a damaged condition, please kindly notify us immediately. We will communicate closely with the shipping carrier to address the matter and organise a replacement or refund, as appropriate.

Address Accuracy: 

Please kindly ensure the accuracy and completeness of the shipping address provided during checkout. We are unable to accept responsibility for delays or delivery complications arising from inaccuracies in the address details provided.

Upon placing an order through our website, you acknowledge and consent to the terms and conditions specified within this shipping policy.

We are dedicated to delivering outstanding customer service and ensuring your shopping experience with us is enjoyable. Should you have any additional questions or concerns, please don't hesitate to reach out to our customer support team.