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Shipping policy

Thank you for choosing Strollers & Prams for your baby stroller needs.

Please see below is our shipping policy designed for a seamless and enjoyable shopping journey. Should you have any inquiries or concerns, please don't hesitate to reach out to our dedicated customer support team.

Order processing:
Upon placing an order, our team initiates processing within 1 to 3 business days. This process entails confirming order specifics, quality assurance over items, payment, and preparing the shipment.

Changes:

Requests for changes to your order can be made within the initial 12 hours of placing your order. Past this timeframe, our team might have already commenced processing the shipment, preventing us from accommodating any changes. To initiate a change, please kindly get in touch with our customer support team as soon as possible. 

Shipping times:

We aim to offer our customers fast and free worldwide shipping. However, shipping times vary depending on the size of the items and your location. Please review the specified shipping times below to ensure it aligns with your preferences before completing your purchase.

United Kingdom & Europe

Baby Strollers

Baby & Mum Accessories

Reborn Baby Dolls

2-6 Business Days

2-6 Business Days*

2-5 Business Days

*(Excluding 3-in-1 Premium Baby Bedside Sleeper + Bluetooth Toy Rack - Please allow 10-17 Business Days)

Australia

Baby Strollers

Baby & Mum Accessories

Reborn Baby Dolls

20-25 Business Days

20-25 Business Days

5-9 Business Days

 

United States

Baby Strollers

Baby & Mum Accessories

Reborn Baby Dolls

2-5 Business Days*

5-15 Business Days**

5-10 Business Days

*(Luxury Model Only - All other models please allow 15-20 Business Days)

**(Excluding Deluxe Portable Baby High Chair & Premium Portable Baby High Chair - Please allow 20-25 Business Days)

Order Tracking:

Upon processing and dispatching your order, you'll receive a shipping confirmation email inclusive of a tracking number. This tracking number enables you to monitor the status and whereabouts of your shipment.

NOTE: Tracking numbers that originate from China may not update until shipment is received by your domestic carrier. Do not worry as this is normal - please refer to estimates above and contact us only if your shipment is late.

Shipping Methods and Carriers:

We partner with dependable shipping carriers to guarantee your order arrives safely and on time. The specific shipping carrier utilised can vary based on your location.

Delayed Shipments:

We endeavour to adhere to our shipping times specified above. However, unforeseen factors beyond our control may cause delays on some occasions. In the event of a shipment delay, we'll promptly notify you and provide an updated estimated delivery timeframe.

Lost or Damaged Shipments:

Should your shipment be lost or arrive in a damaged condition, please kindly notify us immediately. We will communicate closely with the shipping carrier to address the matter and organise a replacement or refund, as appropriate.

Address Accuracy: 

Please kindly ensure the accuracy and completeness of the shipping address provided during checkout. We are unable to accept responsibility for delays or delivery complications arising from inaccuracies in the address details provided.

Upon placing an order through our website, you acknowledge and consent to the terms and conditions specified within this shipping policy.

We are dedicated to delivering outstanding customer service and ensuring your shopping experience with us is enjoyable. Should you have any additional questions or concerns, please don't hesitate to reach out to our customer support team.

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